Shipping policy

Shipping policy

Last updated: November 2026. This page explains how, where and how fast we ship BackyardAce orders.

Where we ship

We ship across the United States and to the other countries you can select at checkout.

Shipping cost

Shipping costs depend on your location and are shown at checkout before you pay.

Order preparation

We prepare your order within 1-3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend or on a holiday are handled on the next business day.

Delivery time

Delivery usually takes 4-8 business days after your order ships, depending on your location. These are estimates and can vary with the carrier and busy periods such as holidays and sales. If we cannot ship within the time we state, we will tell you and give you the option to cancel for a full refund.

Tracking

When your order ships you will receive a confirmation email and, when available, tracking information. If you see no updates for a few days, check your spam folder or write to us.

Delivery address

Please check your address, ZIP or postal code and phone number carefully. If you notice a mistake, email backyardace@use.startmail.com with your order number straight away: we can only correct it before preparation or shipping starts. If a parcel is returned to us because of an incorrect or incomplete address, the cost of re-shipping may be charged to you.

International orders

For destinations outside the United States, import duties, taxes, VAT or customs charges may apply under the rules of the destination country and are paid by the recipient unless shown otherwise at checkout.

Late or lost orders

If tracking does not update or your parcel is late, email us with your order number and we will check with the carrier and get back to you. If a parcel is lost, we will send a replacement or refund you.

Parcel damaged on arrival

If your parcel is visibly damaged, take photos and email us within a few days with your order number: we will send a replacement or refund.

Contact

Shipping questions: backyardace@use.startmail.com.