Privacy policy

Privacy policy

Last updated: November 2026. This policy explains what personal information BackyardAce collects when you visit the store, place an order or contact us, and how we use it.

Information we collect

  • Contact and account details: name, email address, phone number, shipping and billing address.
  • Order information: products purchased, amounts, returns and refunds.
  • Payment information: payment confirmation and transaction details. Full card numbers are processed by our payment providers and are not stored by us.
  • Communications: messages you send to customer support.
  • Device and usage information: IP address, browser, device, pages viewed, and cookies and similar technologies.

How we use it

We use your information to process and ship orders, handle payments, returns and refunds, provide customer support, prevent fraud and keep the site secure, comply with legal obligations, and, if you opt in, send you marketing emails.

Who we share it with

We share information only as needed with service providers that help us run the store, such as Shopify, payment processors, shipping carriers and support and analytics tools, and with authorities where the law requires. We do not sell your personal information for money. Some advertising and analytics cookies may count as a sale or sharing under certain state laws; you can opt out using the link on the Your Privacy Choices page or your browser settings.

Your choices and rights

Depending on where you live (for example California and other US states with privacy laws), you may have the right to know what personal information we hold, to request access, correction or deletion, to opt out of the sale or sharing of your information, and not to be discriminated against for using these rights. To make a request, email backyardace@use.startmail.com. We may need to verify your identity, and you can use an authorised agent. You can unsubscribe from marketing emails at any time using the link in the email.

Cookies

We use cookies needed for the site to work and, depending on your choices, analytics and marketing cookies. You can manage cookies in your browser settings and through the cookie banner where shown.

Security and retention

We use reasonable safeguards, including an encrypted connection for the site and checkout, but no system is completely secure. We keep information as long as needed for the purposes above and to meet tax, accounting and legal requirements.

Children

The site is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.

Changes

We may update this policy and will change the date above when we do.

Contact

Privacy questions: backyardace@use.startmail.com.